10 Most Commonly Asked Questions

How do I cancel my Spikko line?

iTunes Users: See directions here Android & Web Clients: There are 3 methods of cancelling your Spikko number. You may cancel your Spikko service at any time with no additional cost and no...

How do number subscriptions / packages work?

Spikko numbers are secured with a monthly recurring charge. Spikko has numbers in 50+ countries available for purchase. That’s over 4,000 locations! Some numbers may require special approval and/or paper...

How do I view incoming and outgoing call rates?

Check outgoing call rates in Spikko App by: Open Spikko App Push the “Menu” icon (3 horizontal lines) Select “Rates” Select “Outgoing Calls” Choose the country in which you are interested in pricin...

What is Spikko credit?

Spikko credit is used for incoming and outgoing calls. If you have chosen a plan with incoming minutes included: Each line will show how many package minutes are included and how many minutes remain base...

How do I change my Spikko payment method?

To change your payment method on Spikko’s website: 1. Log into your user portal on www.Spikko.com 2. Press “Account Settings” 3. Select “Change Payment Method” 4. Choose your preferred method: C...

How do I buy a Spikko number?

Spikko lines may be purchased on either Spikko.com or via Spikko App. Note: directions for existing accounts and new users differ slightly. If you do not already have a Spikko account: Purchase d...

What is Spikko’s “Auto Top-Up” service?

Get automatic credit refills and seamless Spikko service by enabling “Auto Top-Up”. Love the convenience of Spikko? The Spikko Team has made handling your account even easier. Never miss or drop a call due ...

Does Spikko offer a free trial?

Download the Spikko App today to receive a free $1 of calling credit. Use your $1 gift to experience Spikko’s superior call quality. Make some outgoing calls; Spikko is paying the bill! Like what you hear? ...

When are Spikko Support Agents available?

Spikko Client Care Hours are as follows: Monday – Thursday 8:00 – 16:00 (GMT +1; London, UK) Evenings & Weekends Limited Service Most correspondence is answered within a 24-hour p...

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